Terms & Conditions
Thrive Holistic Health Hub
Terms & Conditions
1:1 Coaching & Other Group Programs Apply.
Last updated: 17.8.2026
These Terms and Conditions govern your use of the Thrive Holistic Health Hub website, digital products, bookings and services supplied directly by Thrive Holistic Health Hub.
Please read them carefully before purchasing or using our services.
1. About Thrive Holistic Health Hub
Thrive Holistic Health Hub (“Thrive”, “we”, “us” or “our”) provides health education, functional health and wellbeing services, digital resources, workplace wellbeing services and related products.
Business name: Thrive Holistic Health Hub
Legal entity: Thrive Holistic Health Hub
ABN: 93 997 034 87
These Terms apply to products and services supplied directly by Thrive unless a separate written agreement applies.
Corporate programmes, workplace services, coaching programmes, collaborations or other services may be governed by a separate client agreement, Master Services Agreement, Statement of Work, Order Form or other service-specific terms.
Where a signed or service-specific agreement conflicts with these website Terms, the service-specific agreement takes precedence to the extent of that inconsistency.
2. Acceptance of these Terms
By accessing our website, booking a service, purchasing a product, downloading materials, creating an account or otherwise using Thrive services, you agree to these Terms.
If you do not agree with these Terms, you should not purchase or use the relevant product or service.
If you enter into an agreement on behalf of an organisation, you confirm that you have authority to bind that organisation.
3. Eligibility
Unless otherwise expressly agreed, Thrive services are intended for adults aged 18 years and over.
Where Thrive agrees to provide a service to a person under 18, appropriate parent or legal guardian consent may be required.
You must provide accurate information about your age and legal capacity where relevant to the service.
4. Nature of Thrive’s services
Thrive provides health education, functional health, nutrition, lifestyle and wellbeing support.
Depending on the service purchased, this may include:
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health and lifestyle assessments
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review and interpretation of health information
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health education
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nutrition and lifestyle guidance
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wellbeing coaching
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educational programmes
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workplace wellbeing services
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digital resources
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workshops and masterclasses
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organisational workforce-health insights
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recommendations for further testing or professional support where appropriate.
The exact scope of the service will be described on the relevant service page, booking information, proposal, programme agreement, Order Form, Statement of Work or other applicable service documentation.
5. Important health disclaimer
Thrive services are intended to provide health education, wellbeing support and information.
Unless expressly stated otherwise and provided by an appropriately registered healthcare professional acting within their professional scope, Thrive services do not constitute medical diagnosis, medical treatment, emergency healthcare, psychological treatment or other regulated healthcare.
Information provided by Thrive should not be used as a substitute for medical advice from an appropriately qualified healthcare professional.
You should seek appropriate medical attention for symptoms or health concerns requiring medical assessment, diagnosis or treatment.
Do not disregard, delay or discontinue medical advice or treatment because of information provided through Thrive.
If you are experiencing a medical or mental health emergency, contact the appropriate emergency or crisis service in your location.
6. No guarantee of outcomes
Health and wellbeing outcomes vary between individuals and organisations.
Thrive does not guarantee any particular health, symptom, wellbeing, workforce, organisational, financial or commercial outcome from using its services.
Unless expressly agreed otherwise in writing, Thrive does not guarantee:
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resolution or improvement of symptoms
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diagnosis or identification of a particular condition
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particular pathology or functional testing results
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weight loss or body-composition changes
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changes in employee engagement
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reduction in absenteeism
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reduction in employee turnover
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reduction in burnout
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increased productivity
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particular workforce-health scores
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financial return on investment.
Any examples, testimonials, case studies or previous outcomes are illustrative only and do not guarantee that another individual or organisation will achieve the same result.
7. Your responsibilities
To allow Thrive to provide services appropriately, you agree to:
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provide information that is accurate and complete to the best of your knowledge
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notify Thrive of relevant changes to information you have provided
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disclose relevant medications, diagnoses, treatments or healthcare advice where relevant to the service
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seek appropriate medical care where recommended or necessary
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use Thrive information and resources responsibly
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comply with reasonable instructions associated with the service
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not misuse Thrive services, systems or materials.
You remain responsible for decisions concerning your own health and wellbeing.
8. Health information and collection notices
Some Thrive services require the collection of health information or other sensitive information.
Where relevant, Thrive may provide additional privacy notices, consent statements or collection notices when information is collected.
These notices may explain:
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what information is being collected
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why it is being collected
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how it will be used
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who it may be disclosed to
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how it will be stored
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your rights in relation to that information.
You should review those notices together with Thrive’s Privacy Policy.
9. Tests, pathology and third-party healthcare services
Where Thrive discusses, facilitates or recommends pathology testing, laboratory testing, supplements, healthcare providers or other third-party products or services:
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those products or services may be supplied independently by third parties
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Thrive does not control the third party’s availability, systems, processing times, testing methodology or service performance
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testing does not guarantee identification or exclusion of a particular health condition
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laboratory reference ranges and methodologies may vary
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results may require interpretation by an appropriately qualified healthcare professional.
Nothing in this section limits any responsibility Thrive has under applicable law for services Thrive directly provides.
10. Supplements and nutritional products
Where supplements or nutritional products are discussed or recommended, recommendations are based on information available at the relevant time. Individual suitability may vary.
You are responsible for informing Thrive and your treating healthcare professionals about relevant:
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medications
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allergies
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pregnancy
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breastfeeding
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diagnoses
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medical treatment
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other circumstances that may affect suitability.
Where appropriate, you should confirm compatibility with your doctor, pharmacist or other qualified healthcare professional.
11. Bookings and appointments
Bookings are subject to availability.
You are responsible for ensuring that:
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contact details are accurate
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time zone information is correct
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you have access to a suitable internet connection and device for online consultations.
Where technical issues prevent an appointment from proceeding, Thrive will use reasonable efforts to reschedule where appropriate.
12. Cancellations and rescheduling
Service-specific cancellation and rescheduling rules may apply and will be disclosed at the point of booking, purchase or in the relevant client agreement.
Where no service-specific rule applies, the following default applies:
Appointments cancelled or rescheduled within the applicable notice period ( 24 HOURS) may be charged or treated as used.
Where an appointment is included within a programme or package, a late cancellation or failure to attend may result in that appointment being forfeited.
Thrive may waive cancellation fees at its discretion in exceptional circumstances.
Nothing in this section limits rights available under the Australian Consumer Law or another law that cannot be excluded.
13. Programmes and packages
Where you purchase a coaching programme, health programme, package or bundled service:
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inclusions will be specified at the time of purchase
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the programme may have a specified commencement date and duration
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unused consultations, services or resources may expire at the end of the programme period
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access is personal and may not be transferred unless Thrive agrees otherwise in writing
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additional programme-specific terms may apply.
Any pause, extension, cancellation, refund or transfer rights are governed by the applicable programme or client agreement.
14. Prices and payment
Prices are displayed in the currency stated at the point of purchase.
Australian prices are exclusive of GST unless expressly stated otherwise.
Payment must be made using an accepted payment method.
Where instalment payments are offered, purchasing the service creates an obligation to pay the agreed instalments in accordance with the applicable payment schedule, subject to rights that cannot lawfully be excluded.
Failure to make a payment when due may result in suspension of access to services after reasonable notice.
15. Consumer guarantees and statutory rights
Our goods and services may come with guarantees and other rights that cannot be excluded under the Australian Consumer Law or other applicable law.
Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition, warranty or remedy that cannot lawfully be excluded, restricted or modified.
For services covered by the Australian Consumer Law, consumers are entitled to applicable statutory remedies where services fail to comply with consumer guarantees, including guarantees relating to due care and skill and fitness for a disclosed purpose. (ACCC)
Where mandatory wording is required by law for a particular warranty or service, that wording will apply.
16. Refunds
Change of mind
Unless otherwise stated or required by law, Thrive is not required to provide a refund because you:
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change your mind
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no longer wish to participate
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fail to use a purchased service
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fail to attend an appointment
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fail to download or access a digital resource
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experience circumstances unrelated to Thrive’s compliance with its obligations.
Digital products
Except where required by law, change-of-mind refunds are not provided for digital products once they have been supplied, downloaded or accessed.
Services
Refund rights for services depend on the circumstances, including whether services have already been supplied and whether a statutory consumer guarantee or other legal right applies.
Where applicable law gives you a right to a refund, replacement, re-supply, cancellation or other remedy, those rights continue to apply.
17. Digital products and resources
Digital products, guides, templates, educational materials and downloadable resources are licensed to you for personal use unless otherwise stated.
You must not:
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reproduce them for commercial purposes
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sell or sublicense them
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upload them to publicly accessible platforms
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distribute them to third parties
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materially modify and represent them as your own
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use them to create competing commercial products.
18. Intellectual property
Unless otherwise stated, all intellectual property in Thrive’s website, programmes, methodologies, presentations, educational materials, reports, resources, graphics, written materials and other content belongs to Thrive or its licensors.
Purchasing a product or service does not transfer ownership of that intellectual property.
You receive only the limited right to use relevant materials for the purpose for which they were supplied.
19. Website and platform use
You must not:
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use the website unlawfully
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attempt to gain unauthorised access to Thrive systems
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introduce malware or malicious code
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scrape or systematically extract content
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interfere with website security or functionality
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impersonate another person
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use Thrive intellectual property without permission
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use Thrive systems to harass, defraud or harm another person.
Thrive may restrict access where reasonably necessary to protect systems, users or legal rights.
20. Third-party websites and services
Thrive may use or link to third-party services such as:
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payment processors
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booking systems
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assessment platforms
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laboratories
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email providers
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video meeting platforms
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automation systems
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cloud storage providers
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other technology providers.
Third-party services may be subject to their own terms and privacy policies.
Thrive is not responsible for an independent third party’s acts or omissions except to the extent applicable law provides otherwise or Thrive is legally responsible for that provider’s conduct.
21. Privacy
Thrive handles personal information in accordance with its Privacy Policy and applicable privacy law.
Health information and other sensitive information may require additional protections.
Where a service involves health information, employee information or other sensitive information, additional privacy notices, collection notices, consent statements or contractual data schedules may apply.
The Privacy Policy forms part of Thrive’s overall privacy framework but does not replace any service-specific collection notice or consent required by law.
22. Confidentiality
Thrive will take reasonable steps to protect confidential information provided in connection with its services.
Confidentiality may be subject to exceptions where disclosure:
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is authorised by you
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is reasonably necessary to provide the service
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is required or authorised by law
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is necessary to address a serious threat to health or safety where disclosure is permitted or required by law
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is otherwise permitted under applicable privacy legislation.
23. Communications and electronic delivery
You agree that Thrive may communicate with you electronically where appropriate in connection with:
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bookings
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services
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programme delivery
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invoices and payments
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reports
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resources
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contractual notices
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operational updates.
You are responsible for keeping your email address and contact information up to date.
Electronic communications are treated as received in accordance with applicable law and any service-specific agreement.
24. Marketing communications
Marketing communications are separate from operational and service communications.
Where consent is required, Thrive will seek appropriate consent before sending marketing communications.
You may withdraw consent or unsubscribe at any time using the unsubscribe mechanism provided or by contacting Thrive.
Health information will not be used for direct marketing in a manner inconsistent with applicable privacy law.
25. Service availability and changes
Thrive may make reasonable changes to its website, systems, resources or the way services are delivered.
Thrive does not guarantee uninterrupted availability of websites, third-party systems or technology services.
Where a material change affects a paid service already purchased, Thrive will take reasonable steps to provide the substance of the service purchased or an appropriate alternative, subject to statutory rights.
26. Suspension or termination
Thrive may suspend or terminate access to a service where reasonably necessary because:
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payment remains overdue
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you materially breach these Terms or applicable service terms
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you engage in abusive, threatening, fraudulent or unlawful behaviour
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you misuse Thrive systems or intellectual property
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continued service would create a material safety, legal or professional risk.
Where reasonably practicable, Thrive will provide notice and an opportunity to remedy a remediable breach.
Any refund, payment or service consequences will be determined in accordance with the applicable agreement and rights that cannot lawfully be excluded.
27. Limitation of liability
Nothing in these Terms excludes, restricts or modifies any statutory right or liability that cannot lawfully be excluded, restricted or modified.
To the maximum extent permitted by law:
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Thrive is not liable for indirect or consequential loss that was not reasonably foreseeable
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Thrive is not responsible for loss caused by information you failed to disclose or information that was materially inaccurate
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Thrive is not responsible for independent third-party acts or omissions except where Thrive is legally responsible for them
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Thrive does not accept liability arising from use of Thrive information contrary to these Terms, applicable instructions or professional advice.
Where the Australian Consumer Law permits liability for a failure to comply with a consumer guarantee to be limited, Thrive may rely on any limitation permitted by that legislation.
28. Indemnity
To the extent permitted by law, you are responsible for loss suffered by Thrive to the extent that the loss is directly caused by:
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your unlawful use of Thrive’s services
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your material breach of these Terms
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your infringement of a third party’s intellectual property rights
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fraudulent or deliberately harmful conduct by you.
This clause does not require you to indemnify Thrive for loss to the extent caused by Thrive’s negligence, breach of contract, unlawful conduct or failure to comply with applicable law.
29. Fair contract terms
These Terms are intended to operate consistently with Australian laws relating to unfair contract terms.
No provision is intended to create a significant imbalance in rights and obligations where that would be prohibited by law.
Where applicable, Australian unfair contract terms protections may apply to standard form consumer contracts and standard form small-business contracts. From 9 November 2023, relevant small-business protections extend to businesses with fewer than 100 employees or annual turnover below $10 million. (ACCC)
If a provision is unlawful, void or unenforceable, it is to be interpreted or limited to the minimum extent necessary to make it lawful and enforceable where permitted.
30. Complaints and disputes
If you have a concern about a Thrive product or service, please contact:
support@thriveholistichealthhub.com
Thrive will use reasonable efforts to investigate the matter and resolve it directly with you.
Nothing in this clause prevents either party from exercising a statutory right or seeking urgent legal relief where appropriate.
Privacy complaints are handled separately in accordance with Thrive’s Privacy Policy.
31. Changes to these Terms
Thrive may update these Terms from time to time.
The updated version will be published on the website with a revised “Last updated” date.
Changes will not retrospectively remove rights that have already accrued.
Where a material change affects an ongoing paid service, Thrive will provide reasonable notice where appropriate.
32. Assignment
You may not transfer your rights under a personal Thrive programme or service without Thrive’s written consent.
Thrive may assign or transfer its rights and obligations as part of a genuine sale, restructure or transfer of its business, subject to applicable law and without materially reducing your rights.
33. Force majeure
Neither party will be responsible for delay or failure to perform an obligation, other than an obligation to pay amounts already due, where performance is prevented by circumstances beyond that party’s reasonable control.
The affected party must take reasonable steps to minimise the impact.
34. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue to operate.
35. Waiver
A failure or delay by Thrive in enforcing a right does not waive that right.
36. Entire agreement and order of precedence
These Terms form part of the legal framework governing Thrive’s products and services.
Where relevant, they operate together with:
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service descriptions
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booking terms
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programme terms
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client agreements
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corporate agreements
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Order Forms
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Statements of Work
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collection notices
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privacy notices.
Where a signed client agreement, corporate MSA, Order Form, Statement of Work or other expressly applicable service-specific agreement conflicts with these website Terms, the service-specific agreement prevails to the extent of that inconsistency.
37. Governing law
These Terms are governed by the laws of NSW, Australia.
The parties submit to the courts of that jurisdiction and courts entitled to hear appeals from them, subject to any statutory right concerning jurisdiction that cannot lawfully be excluded.
38. Contact
For questions about these Terms, contact:
Thrive Holistic Health Hub
Email: charlie@thriveholistichealthhub.com
The 8 Week Reset
Last updated: 17.8.2026
These Terms and Conditions govern your use of the Thrive Holistic Health Hub website, digital products, bookings and services supplied directly by Thrive Holistic Health Hub.
Please read them carefully before purchasing or using our services.
1. Eligibility
The Program is designed for women and men aged 18 years and over.
By enrolling, you confirm that:
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you are aged 18 or over;
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you are not currently pregnant;
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you are not currently breastfeeding;
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you are not currently experiencing, receiving treatment for, or actively recovering from an eating disorder;
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you understand that the Program’s nutritional framework includes animal-based foods and protein and is therefore not suitable for vegan or vegetarian diets; and
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you are not using the Program as a substitute for medical assessment, diagnosis or treatment where this is required.
Women who are trying to conceive may participate.
If you become pregnant during the Program, you must notify Thrive. Supplement, herbal and other relevant recommendations should be stopped or reviewed with your doctor, pharmacist, midwife or other appropriately qualified healthcare professional before continuing.
By purchasing, you confirm that you meet the Program eligibility requirements. If Thrive becomes aware that you did not meet an eligibility requirement at the time of enrolment, Thrive may restrict or discontinue your participation where reasonably necessary for health, safety or professional reasons, subject to your rights under applicable law.
2. Health & Educational Disclaimer
The Program is a health education and wellbeing coaching program.
All information, education, coaching, resources and nutritional, supplement, herbal and lifestyle guidance provided through the Program are for educational and informational purposes only.
Thrive Holistic Health Hub does not diagnose, treat, cure or prevent disease or medical conditions.
Participation in the Program does not constitute medical care, medical diagnosis, medical treatment, psychological treatment or other regulated healthcare.
Information provided through the Program is not a substitute for advice, diagnosis or treatment from a doctor or other appropriately qualified healthcare professional.
You should not disregard, delay, alter or discontinue medical advice, prescribed medication or medical treatment because of information provided through the Program.
If you have symptoms or health concerns requiring medical assessment, diagnosis or treatment, you are responsible for seeking appropriate medical care.
If you are experiencing a medical or mental health emergency, contact the appropriate emergency service or healthcare provider.
3. What the Program Includes
The Program provides 8 weeks of group-based health education, implementation support and coaching.
Topics may include:
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nutrition, protein intake and meal structure;
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digestive health and upper digestive function;
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bowel regularity and elimination;
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hydration;
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sleep and circadian health;
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stress and nervous-system regulation;
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lifestyle and behavioural habits;
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movement and recovery;
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general supplement, nutritional and herbal education; and
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implementation, accountability and sustainable health habits.
The Program may include educational resources, guides, trackers, community access and one scheduled live group coaching and Q&A session per week.
The exact Program inclusions will be described on the Program sales or enrolment page.
4. The Program Is Not Personalised 1:1 Care
The Program is a standardised group program and is not Thrive’s personalised 1:1 health service.
The Program does not include:
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individual medical diagnosis or treatment;
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individual clinical assessment;
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personalised nutrition plans;
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individually prescribed supplement protocols;
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functional blood testing, pathology or stool testing;
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individual interpretation of pathology or functional testing;
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individual treatment of diagnosed conditions;
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private 1:1 consultations;
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individual protocol development; or
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private WhatsApp or ongoing individual coaching.
Questions may be asked during group coaching or within the Program community where appropriate.
Thrive may decline to answer questions requiring individual clinical assessment, diagnosis, testing or personalised recommendations and may recommend that you seek appropriate medical or individual professional support instead.
5. Your Health Information & Responsibilities
You agree to provide accurate and complete information in your onboarding questionnaire and other relevant Program assessments.
You are responsible for disclosing relevant medications, supplements, allergies, diagnosed conditions, current medical treatment and other circumstances that may affect the suitability of Program recommendations.
You must notify Thrive of material changes to your health circumstances during the Program, including pregnancy.
You remain responsible for decisions concerning your own health and for seeking appropriate medical assessment or treatment when required.
6. Supplements, Herbal Products & Nutritional Recommendations
The Program includes general recommendations relating to supplements and may also include education relating to nutritional products, digestive support products, teas or herbal products.
Recommended supplements are optional. You are not required to purchase or use supplements to participate in the Program.
Supplements and other recommended products are not included in the Program fee and, if you choose to use them, must be purchased separately.
Supplement recommendations are general in nature and are not individually prescribed medical treatment. Individual suitability and response may vary.
Individual outcomes may be influenced by numerous factors, including individual health circumstances, implementation of nutritional and lifestyle recommendations, supplement use or non-use and individual physiological response.
Thrive does not guarantee that using recommended supplements, or participating in the Program generally, will heal, fix, cure, resolve or improve any symptom or health condition.
If you take prescription or non-prescription medication, use other supplements, have allergies, have a diagnosed health condition, receive medical treatment or have other circumstances that may affect suitability, you are responsible for checking compatibility with your doctor, pharmacist or other appropriately qualified healthcare professional where appropriate.
You should not discontinue or alter prescribed medication because of information provided through the Program.
If you experience an adverse reaction or concerning symptoms after implementing a recommendation, discontinue the relevant product or practice where appropriate and seek appropriate professional or medical advice.
7. Live Group Coaching
The Program includes one scheduled live group coaching and Q&A session per week during the 8-week Program.
Sessions will be delivered online via Google Meet or another reasonable platform if required.
Attendance is optional and it is your responsibility to attend at the scheduled time if you wish to participate.
If you miss a session, you are not entitled to an individual replacement session, private catch-up, rescheduling of the group session, additional individual coaching, refund or credit because you were unable to attend.
Live coaching access applies only to the cohort you purchased. It does not provide access to live coaching sessions delivered to future cohorts unless Thrive expressly agrees otherwise.
Live group coaching sessions will not be recorded or provided as replays due to the group nature of the sessions and participant privacy.
8. Community & Resource Access
Participants will receive access to the designated Thrive community and Program resources, currently delivered through a private Facebook community.
Program resources may remain available following completion of the 8-week Program where Thrive continues to operate the relevant community and resource library.
Ongoing access to the community or foundational resources does not create an entitlement to ongoing live coaching, private health advice, individual support or participation in future cohorts.
Access is personal and non-transferable.
9. Group Privacy, Confidentiality & Conduct
The Program includes group-based participation through a private Facebook community and live group coaching sessions.
You may choose to ask questions, comment on posts or share information about your health, symptoms or experiences within these group environments. You are not required to disclose personal or sensitive health information publicly within the group.
If you choose to share personal or health information in the Facebook community or during a live group coaching session, you understand that this information will be visible or heard by other Program participants.
You should only share information you are comfortable disclosing within a group environment and should avoid posting highly sensitive medical information, medical records, test results or other information you would prefer to keep private.
All participants are required to respect the privacy and confidentiality of other members. You must not screenshot, record, reproduce, distribute, publish or share another participant’s personal information, health information, questions, photographs, posts, comments or experiences outside the Program without their permission.
While Thrive requires participants to respect these confidentiality obligations, Thrive cannot guarantee the actions of other participants once information has voluntarily been shared within a group environment.
You must not engage in harassment, threatening or abusive behaviour, discrimination, unsolicited promotion or selling, solicitation of participants, impersonation of Thrive or misuse of the Program or community.
Thrive may remove content or restrict or remove a participant’s access where reasonably necessary to protect participant privacy, safety or the integrity of the Program, subject to applicable consumer rights.
10. Privacy & Personal Information
Thrive may collect personal and sensitive health information through your onboarding questionnaire, Program assessments, communications, participation and feedback.
Information provided privately to Thrive, including information submitted through onboarding questionnaires and assessments, will be handled in accordance with Thrive’s Privacy Policy and applicable privacy law.
The private Facebook community and Google Meet are third-party group platforms. Information you voluntarily post, comment or disclose within these group environments may be visible to other Program participants and will also be subject to the relevant platform’s terms and privacy practices.
Participation in group discussion is optional. You are responsible for deciding what personal or health information you choose to disclose within the group environment.
Where Thrive wishes to use your personal information, health information, results, comments or experiences outside delivery of the Program, for example, as an identifiable testimonial or case study - separate permission will be obtained where required.
11. Results & No Guarantee of Outcomes
Health and wellbeing outcomes vary between individuals. Every participant enters the Program with different health circumstances, health history, lifestyle factors and individual physiological responses.
Thrive does not guarantee that the Program will heal, fix, cure, resolve or improve any symptom, disease or health condition.
Individual results may vary depending on numerous factors, including implementation of the Program, individual health circumstances, dietary and lifestyle factors, supplement use or non-use and how your body responds.
Participation does not guarantee:
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improvement or resolution of symptoms;
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identification of the underlying cause of symptoms;
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diagnosis or exclusion of a medical condition;
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weight loss or body-composition changes;
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resolution of digestive, hormonal, skin, energy, mood or other health concerns; or
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removal of the need for medical assessment, testing or individualised health support.
Some participants may experience significant improvements, some may experience partial improvements and others may experience little or no change.
No particular outcome is guaranteed.
Testimonials, case studies and examples of previous participant outcomes are illustrative only and should not be interpreted as a promise or guarantee that you will achieve the same or similar results.
12. Program Dates & Participation
The Program operates as a fixed 8-week cohort.
Your applicable commencement and completion dates will be displayed at the time of purchase.
You are responsible for accessing the Program resources and implementing recommendations as you choose.
Failure to participate, attend live sessions, access resources or implement Program recommendations does not automatically entitle you to an extension, transfer, credit or refund.
Your place is not automatically transferable to another person or future cohort.
13. Fees & Payment
The Program may be purchased using one of the payment options displayed at checkout:
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payment of the full 8-week Program fee at the time of enrolment; or
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an 8-week weekly payment plan consisting of 8 automatic weekly payments.
Where you select the weekly payment option, you are purchasing the full 8-week Program and committing to payment of the full Program fee.
The weekly payment option is a payment plan only. It is not a pay-as-you-go service and does not allow individual weeks of the Program to be purchased separately.
Payments will be processed automatically using the payment method provided at checkout.
If a scheduled payment fails, Thrive may make reasonable attempts to process the payment again and may contact you to update your payment details.
Where a payment remains overdue, Thrive may suspend access to live coaching, the Program community and/or Program resources after reasonable notice until the outstanding payment is resolved.
14. Cancellation & Refunds
Your enrolment is for the full 8-week Program.
You may choose to stop participating in the Program at any time. However, choosing to stop participating does not cancel your financial commitment to the full 8-week Program.
If you paid the Program fee in full, no change-of-mind refund will be provided because you:
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change your mind;
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decide not to continue;
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fail to participate;
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miss live coaching sessions;
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fail to access Program resources;
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choose not to implement Program recommendations; or
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do not achieve the health or symptom outcome you hoped for.
If you selected the 8-week weekly payment plan, all remaining scheduled payments continue to be payable if you choose to stop participating before the end of the 8-week Program.
Program places and payments cannot be transferred to another person or future cohort unless Thrive expressly agrees otherwise.
Nothing in these Program Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.
15. Intellectual Property
All Program frameworks, educational materials, guides, presentations, worksheets, trackers, videos, written content and other Program resources are the intellectual property of Thrive Holistic Health Hub or the relevant rights holder.
Your purchase provides you with a personal, non-transferable right to use the materials for your own personal purposes.
You must not reproduce, distribute, sell, sublicense, upload publicly, share with third parties, materially modify and represent Program materials as your own, or use Program materials to create a competing commercial product or service.
16. Third-Party Platforms & Technology
The Program may use third-party platforms including Facebook, Google Meet, Stripe, email services, forms or assessment technology.
Those services may operate under their own terms and privacy policies.
You are responsible for maintaining suitable internet access, devices, accounts and accurate contact information necessary to access the Program.
Thrive is not responsible for independent third-party outages, acts or omissions except where Thrive is legally responsible under applicable law.
17. Program Changes
Thrive may make reasonable changes to Program scheduling, resources, technology or delivery where reasonably necessary, provided those changes do not materially reduce the substance of the Program purchased.
If Thrive materially changes or is unable to provide a paid component of the Program, Thrive will provide an appropriate alternative or remedy where required, subject to applicable consumer rights.
18. End-of-Program Assessment & Feedback
As part of Week 8, you will be asked to complete an end-of-Program assessment and feedback process.
This may be used to:
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compare your Week 1 and Week 8 responses;
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identify changes you experienced during the Program;
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understand areas where symptoms or concerns remain;
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evaluate and improve the Program; and
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help determine appropriate next steps.
You are not required to provide positive feedback.
Any request for permission to use your feedback, testimonial, image, story or results for marketing or case-study purposes will be separate. Thrive will not use identifiable testimonial or case-study material without appropriate permission.
Where Thrive offers a prize draw or other incentive for completing Program feedback, any applicable terms and eligibility requirements will be communicated separately.
19. When Further Support May Be Appropriate
The Program is designed to establish and support foundational nutrition, digestive, lifestyle and wellbeing practices.
Some participants may continue to experience symptoms despite consistently implementing these foundations.
Where symptoms persist, further medical assessment, individual health assessment, pathology, functional testing or personalised support may be appropriate.
Completion of the Program does not create any obligation to purchase further services from Thrive.
20. Acknowledgement
By purchasing and participating in the Program, you acknowledge that:
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you have read and understood these Program Terms;
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you meet the Program eligibility requirements;
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you understand that the Program is educational and group-based and does not constitute medical diagnosis or treatment;
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you understand that Thrive does not diagnose, treat, cure or prevent disease or medical conditions;
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you understand that individual outcomes vary and no particular result is guaranteed;
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you understand that recommended supplements are optional and are purchased separately unless expressly stated otherwise;
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you understand that selecting the weekly payment option commits you to all 8 weekly payments;
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you accept responsibility for providing accurate health information and seeking appropriate medical care when required;
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you understand the privacy limitations associated with voluntarily sharing personal or health information within group environments; and
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you agree to these Program Terms together with Thrive’s Website Terms & Conditions and acknowledge Thrive’s Privacy Policy.