Thrive Holistic Health Hub

Terms & Conditions

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Last updated: 17.8.2026

These Terms and Conditions govern your use of the Thrive Holistic Health Hub website, digital products, bookings and services supplied directly by Thrive Holistic Health Hub.

Please read them carefully before purchasing or using our services.

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1. About Thrive Holistic Health Hub

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Thrive Holistic Health Hub (“Thrive”, “we”, “us” or “our”) provides health education, functional health and wellbeing services, digital resources, workplace wellbeing services and related products.

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Business name: Thrive Holistic Health Hub
Legal entity: Thrive Holistic Health Hub
ABN: 93 997 034 87
 

These Terms apply to products and services supplied directly by Thrive unless a separate written agreement applies.

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Corporate programmes, workplace services, coaching programmes, collaborations or other services may be governed by a separate client agreement, Master Services Agreement, Statement of Work, Order Form or other service-specific terms.

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Where a signed or service-specific agreement conflicts with these website Terms, the service-specific agreement takes precedence to the extent of that inconsistency.

2. Acceptance of these Terms

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By accessing our website, booking a service, purchasing a product, downloading materials, creating an account or otherwise using Thrive services, you agree to these Terms.

If you do not agree with these Terms, you should not purchase or use the relevant product or service.

If you enter into an agreement on behalf of an organisation, you confirm that you have authority to bind that organisation.

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3. Eligibility

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Unless otherwise expressly agreed, Thrive services are intended for adults aged 18 years and over.

Where Thrive agrees to provide a service to a person under 18, appropriate parent or legal guardian consent may be required.

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You must provide accurate information about your age and legal capacity where relevant to the service.

4. Nature of Thrive’s services

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Thrive provides health education, functional health, nutrition, lifestyle and wellbeing support.

Depending on the service purchased, this may include:

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• health and lifestyle assessments

• review and interpretation of health information

• health education

• nutrition and lifestyle guidance

• wellbeing coaching

• educational programmes

• workplace wellbeing services

• digital resources

• workshops and masterclasses

• organisational workforce-health insights

• recommendations for further testing or professional support where appropriate.

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The exact scope of the service will be described on the relevant service page, booking information, proposal, programme agreement, Order Form, Statement of Work or other applicable service documentation.

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5. Important health disclaimer

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Thrive services are intended to provide health education, wellbeing support and information.

Unless expressly stated otherwise and provided by an appropriately registered healthcare professional acting within their professional scope, Thrive services do not constitute medical diagnosis, medical treatment, emergency healthcare, psychological treatment or other regulated healthcare.

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Information provided by Thrive should not be used as a substitute for medical advice from an appropriately qualified healthcare professional.

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You should seek appropriate medical attention for symptoms or health concerns requiring medical assessment, diagnosis or treatment.

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Do not disregard, delay or discontinue medical advice or treatment because of information provided through Thrive.

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If you are experiencing a medical or mental health emergency, contact the appropriate emergency or crisis service in your location.

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6. No guarantee of outcomes

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Health and wellbeing outcomes vary between individuals and organisations.

Thrive does not guarantee any particular health, symptom, wellbeing, workforce, organisational, financial or commercial outcome from using its services.

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Unless expressly agreed otherwise in writing, Thrive does not guarantee:

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• resolution or improvement of symptoms

• diagnosis or identification of a particular condition

• particular pathology or functional testing results

• weight loss or body-composition changes

• changes in employee engagement

• reduction in absenteeism

• reduction in employee turnover

• reduction in burnout

• increased productivity

• particular workforce-health scores

• financial return on investment.

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Any examples, testimonials, case studies or previous outcomes are illustrative only and do not guarantee that another individual or organisation will achieve the same result.

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7. Your responsibilities

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To allow Thrive to provide services appropriately, you agree to:

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• provide information that is accurate and complete to the best of your knowledge

• notify Thrive of relevant changes to information you have provided

• disclose relevant medications, diagnoses, treatments or healthcare advice where relevant to the service

• seek appropriate medical care where recommended or necessary

• use Thrive information and resources responsibly

• comply with reasonable instructions associated with the service

• not misuse Thrive services, systems or materials.

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You remain responsible for decisions concerning your own health and wellbeing.

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8. Health information and collection notices

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Some Thrive services require the collection of health information or other sensitive information.

Where relevant, Thrive may provide additional privacy notices, consent statements or collection notices when information is collected.

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These notices may explain:

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• what information is being collected

• why it is being collected

• how it will be used

• who it may be disclosed to

• how it will be stored

• your rights in relation to that information.

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You should review those notices together with Thrive’s Privacy Policy.

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9. Tests, pathology and third-party healthcare services

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Where Thrive discusses, facilitates or recommends pathology testing, laboratory testing, supplements, healthcare providers or other third-party products or services:

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• those products or services may be supplied independently by third parties

• Thrive does not control the third party’s availability, systems, processing times, testing methodology or service performance

• testing does not guarantee identification or exclusion of a particular health condition

• laboratory reference ranges and methodologies may vary

• results may require interpretation by an appropriately qualified healthcare professional.

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Nothing in this section limits any responsibility Thrive has under applicable law for services Thrive directly provides.

10. Supplements and nutritional products

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Where supplements or nutritional products are discussed or recommended, recommendations are based on information available at the relevant time. Individual suitability may vary.

You are responsible for informing Thrive and your treating healthcare professionals about relevant:

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• medications

• allergies

• pregnancy

• breastfeeding

• diagnoses

• medical treatment

• other circumstances that may affect suitability.

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Where appropriate, you should confirm compatibility with your doctor, pharmacist or other qualified healthcare professional.

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11. Bookings and appointments

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Bookings are subject to availability.

You are responsible for ensuring that:

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• contact details are accurate

• time zone information is correct

• you have access to a suitable internet connection and device for online consultations.

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Where technical issues prevent an appointment from proceeding, Thrive will use reasonable efforts to reschedule where appropriate.

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12. Cancellations and rescheduling

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Service-specific cancellation and rescheduling rules may apply and will be disclosed at the point of booking, purchase or in the relevant client agreement.

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Where no service-specific rule applies, the following default applies:

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Appointments cancelled or rescheduled within the applicable notice period ( 24 HOURS) may be charged or treated as used.

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Where an appointment is included within a programme or package, a late cancellation or failure to attend may result in that appointment being forfeited.

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Thrive may waive cancellation fees at its discretion in exceptional circumstances.

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Nothing in this section limits rights available under the Australian Consumer Law or another law that cannot be excluded.

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13. Programmes and packages

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Where you purchase a coaching programme, health programme, package or bundled service:

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• inclusions will be specified at the time of purchase

• the programme may have a specified commencement date and duration

• unused consultations, services or resources may expire at the end of the programme period

• access is personal and may not be transferred unless Thrive agrees otherwise in writing

• additional programme-specific terms may apply.

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Any pause, extension, cancellation, refund or transfer rights are governed by the applicable programme or client agreement.

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14. Prices and payment

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Prices are displayed in the currency stated at the point of purchase.

Australian prices are exclusive of GST unless expressly stated otherwise.

Payment must be made using an accepted payment method.

Where instalment payments are offered, purchasing the service creates an obligation to pay the agreed instalments in accordance with the applicable payment schedule, subject to rights that cannot lawfully be excluded.

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Failure to make a payment when due may result in suspension of access to services after reasonable notice.

15. Consumer guarantees and statutory rights

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Our goods and services may come with guarantees and other rights that cannot be excluded under the Australian Consumer Law or other applicable law.

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Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition, warranty or remedy that cannot lawfully be excluded, restricted or modified.

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For services covered by the Australian Consumer Law, consumers are entitled to applicable statutory remedies where services fail to comply with consumer guarantees, including guarantees relating to due care and skill and fitness for a disclosed purpose. (ACCC)

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Where mandatory wording is required by law for a particular warranty or service, that wording will apply.

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16. Refunds

Change of mind

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Unless otherwise stated or required by law, Thrive is not required to provide a refund because you:

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• change your mind

• no longer wish to participate

• fail to use a purchased service

• fail to attend an appointment

• fail to download or access a digital resource

• experience circumstances unrelated to Thrive’s compliance with its obligations.

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Digital products

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Except where required by law, change-of-mind refunds are not provided for digital products once they have been supplied, downloaded or accessed.

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Services

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Refund rights for services depend on the circumstances, including whether services have already been supplied and whether a statutory consumer guarantee or other legal right applies.

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Where applicable law gives you a right to a refund, replacement, re-supply, cancellation or other remedy, those rights continue to apply.

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17. Digital products and resources

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Digital products, guides, templates, educational materials and downloadable resources are licensed to you for personal use unless otherwise stated.

You must not:

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• reproduce them for commercial purposes

• sell or sublicense them

• upload them to publicly accessible platforms

• distribute them to third parties

• materially modify and represent them as your own

• use them to create competing commercial products.

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18. Intellectual property

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Unless otherwise stated, all intellectual property in Thrive’s website, programmes, methodologies, presentations, educational materials, reports, resources, graphics, written materials and other content belongs to Thrive or its licensors.

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Purchasing a product or service does not transfer ownership of that intellectual property.

You receive only the limited right to use relevant materials for the purpose for which they were supplied.

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19. Website and platform use

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You must not:

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• use the website unlawfully

• attempt to gain unauthorised access to Thrive systems

• introduce malware or malicious code

• scrape or systematically extract content

• interfere with website security or functionality

• impersonate another person

• use Thrive intellectual property without permission

• use Thrive systems to harass, defraud or harm another person.

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Thrive may restrict access where reasonably necessary to protect systems, users or legal rights.

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20. Third-party websites and services

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Thrive may use or link to third-party services such as:

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• payment processors

• booking systems

• assessment platforms

• laboratories

• email providers

• video meeting platforms

• automation systems

• cloud storage providers

• other technology providers.

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Third-party services may be subject to their own terms and privacy policies.

Thrive is not responsible for an independent third party’s acts or omissions except to the extent applicable law provides otherwise or Thrive is legally responsible for that provider’s conduct.

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21. Privacy

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Thrive handles personal information in accordance with its Privacy Policy and applicable privacy law.

Health information and other sensitive information may require additional protections.

Where a service involves health information, employee information or other sensitive information, additional privacy notices, collection notices, consent statements or contractual data schedules may apply.

The Privacy Policy forms part of Thrive’s overall privacy framework but does not replace any service-specific collection notice or consent required by law.

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22. Confidentiality

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Thrive will take reasonable steps to protect confidential information provided in connection with its services.

Confidentiality may be subject to exceptions where disclosure:

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• is authorised by you

• is reasonably necessary to provide the service

• is required or authorised by law

• is necessary to address a serious threat to health or safety where disclosure is permitted or required by law

• is otherwise permitted under applicable privacy legislation.

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23. Communications and electronic delivery

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You agree that Thrive may communicate with you electronically where appropriate in connection with:

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• bookings

• services

• programme delivery

• invoices and payments

• reports

• resources

• contractual notices

• operational updates.

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You are responsible for keeping your email address and contact information up to date.

Electronic communications are treated as received in accordance with applicable law and any service-specific agreement.

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24. Marketing communications

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Marketing communications are separate from operational and service communications.

Where consent is required, Thrive will seek appropriate consent before sending marketing communications.

You may withdraw consent or unsubscribe at any time using the unsubscribe mechanism provided or by contacting Thrive.

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Health information will not be used for direct marketing in a manner inconsistent with applicable privacy law.

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25. Service availability and changes

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Thrive may make reasonable changes to its website, systems, resources or the way services are delivered.

Thrive does not guarantee uninterrupted availability of websites, third-party systems or technology services.

Where a material change affects a paid service already purchased, Thrive will take reasonable steps to provide the substance of the service purchased or an appropriate alternative, subject to statutory rights.

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26. Suspension or termination

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Thrive may suspend or terminate access to a service where reasonably necessary because:

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• payment remains overdue

• you materially breach these Terms or applicable service terms

• you engage in abusive, threatening, fraudulent or unlawful behaviour

• you misuse Thrive systems or intellectual property

• continued service would create a material safety, legal or professional risk.

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Where reasonably practicable, Thrive will provide notice and an opportunity to remedy a remediable breach.

Any refund, payment or service consequences will be determined in accordance with the applicable agreement and rights that cannot lawfully be excluded.

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27. Limitation of liability

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Nothing in these Terms excludes, restricts or modifies any statutory right or liability that cannot lawfully be excluded, restricted or modified.

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To the maximum extent permitted by law:

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• Thrive is not liable for indirect or consequential loss that was not reasonably foreseeable

• Thrive is not responsible for loss caused by information you failed to disclose or information that was materially inaccurate

• Thrive is not responsible for independent third-party acts or omissions except where Thrive is legally responsible for them

• Thrive does not accept liability arising from use of Thrive information contrary to these Terms, applicable instructions or professional advice.

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Where the Australian Consumer Law permits liability for a failure to comply with a consumer guarantee to be limited, Thrive may rely on any limitation permitted by that legislation.

28. Indemnity

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To the extent permitted by law, you are responsible for loss suffered by Thrive to the extent that the loss is directly caused by:

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• your unlawful use of Thrive’s services

• your material breach of these Terms

• your infringement of a third party’s intellectual property rights

• fraudulent or deliberately harmful conduct by you.

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This clause does not require you to indemnify Thrive for loss to the extent caused by Thrive’s negligence, breach of contract, unlawful conduct or failure to comply with applicable law.

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29. Fair contract terms

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These Terms are intended to operate consistently with Australian laws relating to unfair contract terms.

No provision is intended to create a significant imbalance in rights and obligations where that would be prohibited by law.

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Where applicable, Australian unfair contract terms protections may apply to standard form consumer contracts and standard form small-business contracts. From 9 November 2023, relevant small-business protections extend to businesses with fewer than 100 employees or annual turnover below $10 million. (ACCC)

If a provision is unlawful, void or unenforceable, it is to be interpreted or limited to the minimum extent necessary to make it lawful and enforceable where permitted.

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30. Complaints and disputes

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If you have a concern about a Thrive product or service, please contact:

support@thriveholistichealthhub.com

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Thrive will use reasonable efforts to investigate the matter and resolve it directly with you.

Nothing in this clause prevents either party from exercising a statutory right or seeking urgent legal relief where appropriate.

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Privacy complaints are handled separately in accordance with Thrive’s Privacy Policy.

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31. Changes to these Terms

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Thrive may update these Terms from time to time.

The updated version will be published on the website with a revised “Last updated” date.

Changes will not retrospectively remove rights that have already accrued.

Where a material change affects an ongoing paid service, Thrive will provide reasonable notice where appropriate.

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32. Assignment

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You may not transfer your rights under a personal Thrive programme or service without Thrive’s written consent.

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Thrive may assign or transfer its rights and obligations as part of a genuine sale, restructure or transfer of its business, subject to applicable law and without materially reducing your rights.

33. Force majeure

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Neither party will be responsible for delay or failure to perform an obligation, other than an obligation to pay amounts already due, where performance is prevented by circumstances beyond that party’s reasonable control.

The affected party must take reasonable steps to minimise the impact.

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34. Severability

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If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue to operate.

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35. Waiver

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A failure or delay by Thrive in enforcing a right does not waive that right.

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36. Entire agreement and order of precedence

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These Terms form part of the legal framework governing Thrive’s products and services.

Where relevant, they operate together with:

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• service descriptions

• booking terms

• programme terms

• client agreements

• corporate agreements

• Order Forms

• Statements of Work

• collection notices

• privacy notices.

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Where a signed client agreement, corporate MSA, Order Form, Statement of Work or other expressly applicable service-specific agreement conflicts with these website Terms, the service-specific agreement prevails to the extent of that inconsistency.

37. Governing law

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These Terms are governed by the laws of NSW, Australia.

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The parties submit to the courts of that jurisdiction and courts entitled to hear appeals from them, subject to any statutory right concerning jurisdiction that cannot lawfully be excluded.

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38. Contact

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For questions about these Terms, contact:

Thrive Holistic Health Hub
Email: charlie@thriveholistichealthhub.com